Legal notice

At Hazelwood Interiors, we are committed to providing our customers with a smooth and transparent shopping experience. Please review the following policy carefully before placing an order, as it outlines your rights and responsibilities.

Order Cancellations

Pre-Orders

• Pre-orders refer to items that are out of stock or not yet available in our inventory but are expected to arrive in the future.
• You may cancel a pre-order at any time before the item has been dispatched, provided it is not a bespoke or custom-made order.
• Once the pre-order has been fulfilled and dispatched, it cannot be cancelled. However, you may request a refund or exchange within 21 days in line with our Returns & Refunds Policy, provided the item is eligible.

Made-to-Measure and Custom Orders

• Custom orders include made-to-measure items such as curtains, blinds, fabric cut to length, and wallpaper cut to length.
• You may cancel such an order within 1 business day of placing it, provided it has not yet entered production or been fulfilled.
• Once fulfilled, these orders cannot be cancelled, refunded, or exchanged, unless the item is damaged or defective upon delivery, in which case our Returns & Refunds Policy will apply.

Non-Refundable and Non-Exchangeable Items

The following items cannot be returned or exchanged under any circumstances, unless they are damaged or faulty upon delivery:

• Mattresses
• Clearance or sale items
• Bespoke, personalised, or made-to-measure goods
• Gift cards
  

If you are unsure whether your order qualifies for cancellation or return, please do not hesitate to contact our customer service team at:

📧 info@hazelwoodinteriors.ie

📞 +353 46 943 7600